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Bot Conversation Starter

Application

Problem:

When confronted with an open-ended UI such as the text box of a chatbot, it can be bewildering for the user to know where to start.

Example of bot conversation starter with a binary yes/no prompt to help guide the user through a natural conversation flow
A chatbot application provides a prompt question that helps direct the conversational flow for the user to help guide it through the functions of the app.

Solution:

On first use, the bot asks questions that prompt predictable responses from the user, guiding feature discovery and setting user expectations around the user experience to follow.

 

Discussion:

Interacting with bots is still a relatively new experience for many, so curating pathways for new users is vital for creating a good first impression.