Autonomy & Control

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When confronted with an open-ended UI such as the text box of a chatbot, it can be bewildering for the user to know where to start.

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There are lots of potential conversational paths with a chatbot and sometimes the user will type something weird that breaks the intended conversation flow.

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The system requires the user to provide configuration details in order to work effectively. The user does not want to invest effort into this process. 

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When the system makes predictions or recommendations for the user, they want to influence that through some explicit input. 

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The system needs to rely on explicit user inputs to make effective, real-time updates to the AI predictions. The user doesn’t want to put a lot of effort into this.

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The user wants to have full control over their data. Even after they have submitted it to the system, they may want to delete it.

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Users choose not to activate a system feature or not to provide some data input which may impact the accuracy, efficiency, or effectiveness of the system.

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The user wants to compare what they originally inputted to the resulting output, in order to better understand how they can achieve the output they desire.

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The system provides one or more AI-generated responses, but the user isn't happy with any of them.

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When an algorithm processes the user’s bodily position in real time via pattern recognition, the user wants to understand what the system sees and how they can affect that.