Behaviour

Application

Topic

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A user wants to be awed, wowed, and amazed by a piece of software and knowing how a system works can ruin the surprise of its success.

Application

Topic

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When confronted with an open-ended UI such as the text box of a chatbot, it can be bewildering for the user to know where to start.

Application

Topic

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There are lots of potential conversational paths with a chatbot and sometimes the user will type something weird that breaks the intended conversation flow.

Application

Topic

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The user wants to interact with a bot that isn't portrayed as being distinctly male or female. 

Application

Topic

Snippet

Sometimes, an AI system doesn't work as the user wants it to or they're not comfortable using an AI driven system.

Application

Topic

Snippet

The user wants to trust an AI system but finds the concept of an artificial intelligence worrying.

Application

Topic

Snippet

The user wants to try out a service with a limited version of the operating AI, upgrading to the more powerful version as needed.

Application

Topic

Snippet

Users want to know when real AI is deployed and when it's not.

Application

Topic

Snippet

Users want to know if are interacting with a human or with an AI. For example, where a customer service chat interface can be handled by either a human agent or a bot, the user wants to know which one they are talking to.

Application

Topic

Snippet

The user does not want to be misgendered by an AI. In fact, the user does not want a piece of software to make any assumptions about their gender at all.