Fairness & Inclusiveness

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If the AI in a system generates inaccurate results causing confusion or offense (or otherwise unsettling the user), the user wants to know that this is a possibility. 

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Users with vision impairments want to understand what image content exists. The system designers want to facilitate this without manually tagging alt text for every image. 

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Users want to know what is being said in video content. The system designers want to facilitate this without manually transcribing all videos.

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Where there is a lot of body text, users with cognitive or literacy issues want to know what is contained within that content without having to read the whole text. 

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The user wants the system to respect their identity and not force them to conform to an identity simply to use the app. 

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The user wants to interact with a bot that isn't portrayed as being distinctly male or female. 

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The user wants to interact with a voice interface which uses a voice that isn’t distinctly male or female. 

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Users with speech impairments want to use voice interfaces, but the software often fails to recognize their speech. 

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Users who are deaf or hard of hearing want to use sign language to interact with a system in a similar way to how hearing users use a voice interface. 

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The user does not want to be misgendered by an AI. In fact, the user does not want a piece of software to make any assumptions about their gender at all.